New Bolton Center at 382 West Street Road in Kennett Square, Pennsylvania

Customer Reviews about New Bolton Center

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  New Bolton Center euthanized our family pet without our permission, and now they’re harassing our family for charges to which we never agreed. In January, 2017, we took our pet goat, B’Elanna, to New Bolton Center. By the time we arrived at New Bolton Center, B’Elanna was urinating astonishing amounts of blood. Dr. Janet Johnson and assistants Dr. Hope Douglas, and Dr. Hinton examined B’Elanna, and told us that she had a massive uterine tumor. Although Dr. Johnston had been pushing to perform surgery, Dr. Douglas conveyed to us that this was likely the end of B’Elanna’s life. She told us that they could “open her up” to look at the tumor and that if it was too large for surgery to remove it, they would not charge us anything beyond our deposit. We agreed, we paid, and we were sent home. Later that day we received a phone call from Dr. Johnston who told us that the tumor was indeed too large for surgery to remove, and that she had put B’Elanna to sleep. While that may have been our ultimate decision, we never had the opportunity to say goodbye, and she never should have euthanized our pet without our okay! Around a month later, the New Bolton Center billing department began calling us to demand payment of $1,600 beyond to which we never agreed. For eight months the threatening phone calls went on; and Dr. Johnston would not return our many phone calls. Finally, we reached Hospital Director Barb Dallap Unfortunately, Dr. Barbara Dallap cared more about her hospital's purported financial problems than anything else. We discovered her medical case notes which were loaded with inaccuracies; and she even admitted “There are plenty of times we didn’t document a case properly, but yours was not one of those times.” Plenty of times medical files are documented improperly??? Dr. Dallap had not even taken the time to speak with each of the three vets involved to find out what actually happened or what the financial arrangement was. Then she actually tried to convince me that we had misunderstood Dr. Johnston when she called to tell us “we put B’Elanna to sleep.” (Seriously!?) Shortly after the conversation, Dr. Dallap wrote by e-mail that she, the Hospital Director, was powerless to make a decision about our account; and that she had turned it over to her attorneys. In other words, in eight months, we were not able to reach a single person at New Bolton Center who has been willing or able to take responsibility for this billing error, not even the Hospital Director. Our pet B’Elanna was a member of our family and we brought her to New Bolton Center for medical care. Dr. Dallap and her team were supposed to prevent suffering. Instead, what started as a simple billing error turned into a continuing conversation at our home that ends in tears more times than I care to remember over the course of eight long months. Please, Hospital Director Barbara Dallap, take some time to review your medical file notation system and your billing practices, and stop your despicable legal action against my family. Nobody should have to experience this horror after losing a pet.
  August 13, 2017

  by Leif Black
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  Excellent resource for equestrian care. They have treated many of our horses including life saving surgery for several of them. Wonderful caring team of vets, nurses, students, and staff
  March 17, 2017

  by Courtney Cooper. Neal Camens

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About New Bolton Center in Kennett Square